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Refund Policy

At Canine Comforts, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Timeframe: You have 30 days from the date of purchase to initiate a return.
  • Non-Returnable Items: Certain items are not eligible for return, including perishable goods, custom products, and items marked as final sale.

2. Refunds

  • Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

3. Exchanges

  • Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@caninecomfortst.com.

4. Return Shipping

  • Procedure: To return your product, please mail it to: Canine Comforts, 1234 Pet Lane, Happy Tails City, PA 12345. You will be responsible for paying for your own shipping costs for returning your item.
  • Tracking: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Further Steps: If you’ve done all of this and you still have not received your refund, please contact us at info@caninecomfortst.com.

6. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: info@caninecomfortst.com
Phone: 1-800-555-1234
Address: Canine Comforts, 1234 Pet Lane, Happy Tails City, PA 12345

Thank you for shopping with Canine Comforts. We appreciate your business and are committed to ensuring your satisfaction.